Frequently asked questions
Do your shoes pass LC?
- Please contact us via instagram for any questions regarding the authеntiсity of our items (@driplockerglobal).
How long does delivery take?
- Our products are usually delivered within 15 working days, but please allow up to 20. Every pair we sell is inspected in scruitinous detail to make sure that they are perfect before they are sent out to you. More information can be found on our "shipping" page.
Where do your shoes ship from?
- Our shoes ship from our warehouse facility in China after they are sourced directly from their respective factory and quality inspected.
Do you offer express shipping?
- We do not offer express shipping currently but rather use the fastest option available to us as a default for all orders.
What are your return and cancellation policies?
- Returns: As each pair of shoes we sell undergoes a rigorous quality inspection before shipping out, we are only able to accept returns in the event of an unnoticed manufacturing defect. While we have not had issues with this in the past - we understand that this can happen. In this instance, the buyer would need to pay the cost of return shipping to London, UK, after which a refund or replacement will be provided. Returns will only be accepted for items in new and unworn condition.
Please note: we do not accept returns for wrong sizes ordered. If you are unsure about your size, refer to the product description where there is sizing advice listed for each model. If you are still unsure, message us on instagram and ask. Finally, you can also request a photo of the insole measurement together with your QC photos to be 100% sure before they're dispatched to you!
- Cancellations: If you decide to cancel your order, there is a grace period of 48 hours after ordering. We unfortunately cannot accept cancellations if contacted after this 48 hour window. This is due to the fact that your order will have already been processed.
Do you send QC (quality control) pictures?
- Please include a note in your purchase if you would like to receive QC photos of your shoes for approval prior to them being shipped. Please keep in mind that this process could add 2-3 days to your order time, depending on how long you take to respond to us.
I am after a particular model but cannot find it on your website, can you get them?
- Since we are slowly rolling out our website, not all of our inventory will immediately be present. Please DM us on Instagram (@driplockerglobal) if you can't find what you're after on our website.